PRIVACY POLICY

At bootspetro.com, we value your privacy deeply and manage your data with great attention. This privacy policy aims to clarify the reasons behind our data collection practices.

Online Purchases

When you make a purchase through our online platform, a contractual obligation comes into effect. Your data is essential for us to update you on your order status, handle payment processes, arrange delivery of your bought items, process returns, manage warranties, and address your queries or complaints. We keep your data for 7 years. If you shop using a bootspetro.com membership, your data will be stored for at least 7 years and then throughout the entire time you remain a member.

Communication

You have the option to sign up for our newsletter. To do this, we need your name and email address. At the bottom of each newsletter, you’ll find options to update your information or unsubscribe from the bootspetro.com newsletter. We retain your data until you decide to unsubscribe.

Security Cameras

All our physical stores are installed with cameras. This is crucial for ensuring your safety, the safety of our staff, and the security of our products. We don’t keep camera footage for more than 3 months. bootspetro.com only uses these images if there’s a suspicion of a security incident, fraud, or theft. We also provide these photos to the police when they make a request.

Social Media

bootspetro.com utilizes social media to keep you informed about the latest trends and products. You can follow us on Facebook, Instagram, YouTube, and LinkedIn. The usage of these social media platforms is governed by their own terms of service, over which we have no control. If you send us a question via social media, we’ll save your message and account name to reply through the same channel. We’ll delete this message after 3 months.

Inquiries and Complaints

When you get in touch with us, we need certain information. This includes your name, email address, phone number, and any other details required to resolve your issue or complaint. We’ll keep this information for 12 months after your inquiry or complaint has been resolved. This helps us serve you better if you need assistance in the future.

We analyze these interactions to understand the nature of problems and complaints, as well as how our employees handle them. This analysis is done anonymously to help us improve our services.

Who We Share Your Data With

To provide our services, we need to share your data with certain other organizations:

  • Our cloud-based systems, such as financial systems, website, online store, camera surveillance, newsletter services, event registration platforms, and email systems.
  • Organizations that provide support and advice in areas like finance and automation.
  • Shipping companies responsible for delivering purchases and handling returns. We have agreements with these organizations regarding the use and security of your data. They only receive the data necessary to perform their services and are not allowed to use your data for other purposes.

Additionally, we may be legally required to share your personal data with other entities (for example, the police and tax authorities).

Security of Your Personal Data

We take sufficient measures to ensure the security of your personal data. The systems and equipment we use are highly secure. Employees, temporary workers, and trainees are bound by a confidentiality obligation and can only access the data necessary to carry out their duties.

Your Privacy Rights

For instance, you can request us to check, correct, or delete your data, and you can object to the use of your data. You can do this by contacting us. To verify that the request is made by you, we may ask you to provide identification. We’ll respond to your request as soon as possible, and in any case, within 4 weeks.

You can also contact us if you have questions or are dissatisfied with how your data is being processed. If you can’t reach an agreement with us, you have the right to file a complaint with the privacy regulator, the Office for Data Protection.

As stated on their website, bootspetro.com is not responsible for the processing of your personal data by the bootspetro.com brand or the organizations that sell bootspetro.com clothing in their stores.